Kigana - Notice history

We are currently investigating an incident regarding authentication.

We are continuing to work on a fix for this incident.

API cannot be accessed at the moment. This incident was created by an automated monitoring service.

API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Website cannot be accessed at the moment. This incident was created by an automated monitoring service.

API cannot be accessed at the moment. This incident was created by an automated monitoring service.

Cause

We have identified a misconfiguration in our email provider.

Email is sent from a shared IP address which causes individual emails to be blocked by certain email providers.

Impact

Invitation and/or confirmation emails are either delayed by several hours or don't arrive at all.

Measures

We have contacted our email provider and requested a dedicated sender IP address. We're monitoring if this change solves the problem.

We have applied a configuration fix to the email provider system in question and have been monitoring it closely. The issue is now resolved.

Website cannot be accessed at the moment. This incident was created by an automated monitoring service.

API cannot be accessed at the moment. This incident was created by an automated monitoring service.

API cannot be accessed at the moment. This incident was created by an automated monitoring service.