Kigana - Invitation and confirmation emails are delayed. – Incident details

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Invitation and confirmation emails are delayed.

ResolvedDegraded performance8 hours 42 minutes

Affected

Website

Degraded performance from 9:40 AM to 6:22 PM

API

Degraded performance from 9:40 AM to 6:22 PM

  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    Cause

    We have identified a misconfiguration in our email provider.

    Email is sent from a shared IP address which causes individual emails to be blocked by certain email providers.

    Impact

    Invitation and/or confirmation emails are either delayed by several hours or don't arrive at all.

    Measures

    We have contacted our email provider and requested a dedicated sender IP address. We're monitoring if this change solves the problem.